COMMENTS from

our clients

here

BG | EN | RU
faq
  1. What makes us different?
  2. - Revolutionary new product
    - Online Order System 
    - Excellent quality

    - Reasonable prices
    - Fast delivery
    - Individual approach
    - No hidden charges
    top
  3. Why order from you when I can go to some of the big chains that offer furniture?
  4. And why not save all the wandering when shopping and all the other problems with service and delivery? Every customer is important to us and we will pay special attention to carrying out your wishes. Our services are distinguished by extreme care to detail, high quality and competitive prices. Our online system allows you to quickly and easily select the desired furniture. Furnishing your home has never been so easy!


    top
  5. What discounts can I benefit from?
  6. - Free delivery and installation!
    - When you order furniture package worth over € 5000 you receive a gift from us - a stylish decoration from the catalog of Arteriori Wall Decor.

    - You get 3% discount for full pre-payment.

    - If you've already used our services, we'll make a 5% discount for your next orders.
    - If your order is worth over 10 000 Euro you will automatically receive 5% discount from the final price of your package.
    top
  7. Is VAT included?
  8. Yes


    top
  9. Do you offer interior design services?
  10. Yes. We work with leading designers, who are ready to help with choosing the right furniture and decoration for your home.


    top
  11. Do you offer additional supplies and equipment such as cutlery, linen and others?
  12. Yes. While selecting furniture for your package you can add the "additional equipment and accessories" module where we've included absolutely everything you need to enter and start enjoyingyour new home.


    top
  13. What types of packages do you offer?
  14. The furniture packages we have designed are consistent with the latest fashion trends and meet the European quality standards. All furniture is specially selected by our designers to meet the needs of the most demanding tastes and to be suitable for every budget.
      You can choose from three
    different options:

    - Light - Lightcolors and free forms. Perfect balance between price and quality.
    - Avangard - Create an unique atmosphere in your home. If you look for stylish and modern interior, this is the right choice.
    - Platinum - Impressive design and emphasized individuality. Furniture that leaves a mark in your memory!


    top
  15. How to order?
  16. 1. Select the "Packages" link from the top left corner of the page.
    2. Specify your preferred
    furniture package and the type of your home (studio, 1 bedroom or 2 bedrooms) .
    3. Please read carefully the information at the top of the page, then you can proceed to the selection of additional items that you would like to
    be included in your package.
    4.
    When you tick offan item, its value is automatically calculated in the final price of the package.

    5. After you make your final selection, please click "Continue."
    6. You will be forwarded to a new page where where you
    can check the list of all the items you have selected. Fill in the fieldsbelow, according to the instructions and read the terms of service.
    7
    . Review your orderand after reading the terms of service, please click the "Send" button.
    8. We receive your request and begin
    working on it on the next working day.
    9.
    We will contact youby e-mail or over the telephone for additional adjustments of the details in your order.
    10. After specifying the details
    wesign a formal agreement under the Bulgarian law. The contract may be signed by you personally or by your attorney. If you do not have one and can not attend personally, we'll send you a signed and scanned copy by e-mail for you to print and sign, then send it back to us by e-mail or by fax.
    11. Implementation period begins from the moment we receive the first installment.


    top
  17. What are the terms and methods of payment?
  18. - 70% pre-payment
    - 30% payment 7 days before delivery (we
    will let you know in advance)

    Amounts can be paid in cash or sent via bank transfer.




    top
  19. Can I order some of the furniture in different colors?
  20. Yes. If you want your furniture to be in different colors, please write your wishes in the comments field when completing your request.


    top
  21. Who performes the installation and delivery?
  22.  We undertake fast and smoothdelivery and installationof the selected items.


    top
  23. What is the cost of installation and delivery?
  24. The installation of ALL products purchased from our website is FREE within the boundaries of Bulgaria.

    Delivery is charged as follows:
    For the territory of Varna, St. Constantine, Golden Sands - FREE
    In areas up to 100 kilometers from Varna - 70 Euro
    In areas up to 200 kilometers from Varna - 100 Euro
    In areas up to 400 kilometers from Varna - 150 Euro
    In areas over 400 kilometers from Varna - 190 Euro



    top
  25. What are the deadlines for implementation and delivery?
  26.  The maximum time limit for completing a standard order is 45 days from receivingthe first payment.


    top
  27. Is there an express service?
  28. An express service is carried out within 14 working days. Express service costs 30 percent on the final value of your order.


    top
  29. Can I order from you additional products that are not listed on your web site?
  30.  Yes. We strive to offer our customers a wide range of services. Indicate your desired products in the additional comments box while making your order and we will do everything possible to provide them.


    top
  31. What is the warranty of the electric appliances on your web site?
  32. The warranty of the electric appliancesis set by the manufacturer and is usually between six months and two years, depending on the item.


    top
  33. Do I have to be present when you deliver and install the furniture?
  34. It is not necessarily to be present. The most important thing is to provide access to the property.


    top
  35. I do not live permanently in Bulgaria and cannot attend the delivery. How do I know if my order is done properly?
  36.  We will make detailed pictures of each item and will send them to youon your e-mailso you can verify the proper execution of the order.


    top